01
Eligibility for Returns
To be eligible for a return:
Your item must be unused, unopened, and in its original packaging.
The return request must be made within 14 days of delivery.
Proof of purchase (order number or receipt) is required.
Due to the personal and hygienic nature of our products, we cannot accept returns or exchanges on opened or used items.
02
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
Send an email to [insert email address] with:
Your order number
A clear photo of the damaged or incorrect product
We’ll gladly replace the item or issue a refund once the claim is reviewed and approved.
03
Return Shipping
Customers are responsible for the cost of return shipping, unless the product arrived damaged or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
04
Returns Window
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days to your original payment method.
Shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect or defective item).